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Entries from June 25, 2006 - July 1, 2006
From Yale: Not So Ritzy
Peter Sanders’ June 23 Wall Street Journal piece, “Takin’ Off the Ritz,” reports that the Ritz-Carlton hotels, in a quest for modern-day relevancy, are scrapping their time-honored set of 20 guide-rules for staff, and replacing them with 12 “service values.”
Posted on Sunday, June 25, 2006 at 04:06PM
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in Posts by Gelernter
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1 Comment
|
4 References
| Email